Website Privacy Statement

Netplates Corporation (collectively, "Netplates”) respect your privacy and will keep secure and confidential all personal and sensitive information that you may provide to us, and/or those that We may collect from you ("Personal Data").

This privacy statement ("Statement") provides for the Personal Data We obtain, or which you may provide through this website ("Website"), and the standards We observe in using, processing, keeping, securing and disclosing said Personal Data.

Please read this Statement carefully to understand how We treat Personal Data. We may update this Statement from time to time to reflect change(s) in the law and/or our internal standards. When We do so, We will notify you by posting the updated statement in this Website for your information and reference. By accessing the Website and submitting your Concerns (defined below), resumes or Personal Data through it, you expressly acknowledge that you have read, understood and hereby agree to all of the terms of this Statement and that you provide consent for us to:

  • Process your Personal Data, as provided under applicable laws, regulations, and our policies, for, our company, subsidiaries and affiliates, contractors, service providers, and other authorized third parties’ legitimate purpose/s;

  • Make your Personal Data available for our company, subsidiaries and affiliates, contractors, service providers, and other third parties, subject to compliance with applicable laws and regulations.

  • 1. Personal Data We Collect and Process

    Our Website allows you to directly reach us and provide comments, suggestions and complaints (collectively, "Concerns") on our products and services to help us improve them. When you access our Website and submit your Concerns, We ask you to provide the following Personal Data to identify you, and enable us to act on your Concerns:

  • Full Name
  • Home Address
  • Delivery Address
  • Contact Details (i.e., telephone number, mobile number, email address)
  • Birthdate
  • Age
  • Gender,
  • Marital status,
  • Supporting details of your identification (ID) such as senior citizen/persons with disability/student IDs,
  • Online Services account access information e.g. username and password, transaction information e.g., products you buy and payment preferences, and
  • Other pertinent details provided in your public profiles, if applicable, as well as other metadata e.g,. frequency of usage, product preferences, and preferred delivery times to be able to process your order/transactions.

  • If you do not provide any or all of the foregoing Personal Data accurately, We may not be in the position to effectively process your orders and address your concerns.

    When you navigate through and interact with the Website, depending on your settings, We may use automatic data collection technologies (e.g., cookies, web beacons, small data text files or similar technologies) to obtain certain information about your equipment, browsing actions, and patterns, such as:

  • Details of your visits to the Website (e.g., traffic data, location data, logs, and other communication data and the resources that you access and use on the Website).
  • Information about your computer/device and internet connection, as well as IP address, operating system, and browser type (collectively, "Collected Data").

  • The Collected Data are mostly statistical data but may include other Personal Data, and We may maintain or associate them with the Personal Data that We ask you to provide to us in connection with your orders/concerns, or which you may provide filled up customer/visitor form in the website.

    2. What We Do with Personal Data and Collected Data

    Upon receiving your orders/concerns and the accompanying Personal Data identifying you, and your submitted customer/visitor form, Netplates or its duly authorized third party forwards the same to our concerned subsidiary or department. We may use your Personal Data to get in touch with you, in order to attend to, further inquire about, verify and address your Concerns; or to process your submitted customer order form for online delivery purposes. We may separately contact you to confirm that our concerned subsidiary or department has acted on your Concerns, ask you for further feedback, request your participation in surveys and/or provide information on its products and services.

    For the Collected Data, We use them to help us improve our Website and to deliver a better and more personalized service by enabling us to:

  • Estimate our audience size and usage patterns;
  • Store information about your preferences, allowing us to customize our Website according to your individual interests;
  • Speed up your searches; and
  • Recognize you when you return to our Website.
  • For carrying out your requests, fulfilling orders, processing payments, and providing delivery services;
  • Allow you access and use our online Services, where without them, our online Services may not work properly;
  • Provide you with information or Services that you have requested or agreed to receive, including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of Netplates Corporation during any promotions (if you consent). By opting in to receive promotional email, and marketing materials, you hereby give permission to Netplates to send you direct and indirect marketing materials and advertising information to you, such as discount coupons and information about new product offerings based on your customer profile and behavior. If you wish to change your preference in this regard, you can contact us through the Contact information provided below;
  • Inform you about the products and services of our business partners (if you consent). If you elect not to receive direct or indirect marketing materials from Netplates’ business partners, Netplate Corporation will send a mailing or e-mail messages on behalf of the partners. You can contact us through the Contact information provided below should you opt not to receive such marketing materials from Netplates’ business partners, whether from them directly or through Netplates Corporation;
  • Process your registration with the Services, including verifying if your information is active and valid;
  • Enable you to participate in a variety of the online Services’ features such as promotions;
  • Improve our Services, to customize your experience on the Services, or to serve you specific content that is most relevant to you;
  • Contact you with regard to your use of the Services or any of your requests, questions, complaints, and comments and, in our discretion, make changes to any of our privacy policies;
  • Remember you, for your convenience, when you visit our online Services;
  • Market to you through targeted advertising (if you consent);
  • Maintain, manage, and improve our offers, promotions, and Services and for the development of other technology;
  • Protect against, identify, and prevent fraud and other crime, claims, and other liabilities;
  • Provide, transfer and/or store any data that it collects from you to Netplates Coporation, subsidiary, associated and affiliated companies, or to any agent, contractor or third party service provider located in the Philippines which provides administrative, data processing, computer or other services to Netplates Corporation, to enable us to carry out the purposes permitted under this Policy;
  • Internal analysis purposes, such as for research and development of products and services (including research on trends or analytics);
  • Any other purposes for which you have consented, such as those that may be set out in this Policy, and other purposes as permitted or required by any applicable law; and
  • Comply with any applicable laws or rules and regulations or investigative proceedings.

  • 3. Retention of Personal Data and Collected Data

    Netplates Corporation and/or its duly authorized third party shall retain the Personal Data and Collected Data for a maximum period of five (5) years counted from the date you provide it to us or when they were collected, respectively.

    4. Disclosure and Sharing of Personal Data and Collected Data

    We may disclose aggregated information about our users, and information that does not identify, or when combined with other information, does not directly and certainly identify any individual, without restriction.

    We may disclose and share the Personal Data and Collected Data, subject to compliance with applicable laws and regulations, on a need to know basis, and in all cases only for legitimate business purposes, as follows:

  • To our subsidiaries and affiliates;
  • To contractors, service providers, and other third parties who We engage to support our business, and who are bound by contractual obligations to keep Customer Information and Collected Data confidential, and use it only for the purposes for which We disclose it to them;
  • To government and law enforcement agencies and regulatory bodies;
  • To comply with orders of courts, government agencies, regulatory bodies and with applicable laws and regulations;
  • If We believe disclosure is necessary or appropriate to protect our rights, property, or safety, and that of Netplates, our subsidiaries and affiliates, officers, employees customers, or other third parties;
  • To conduct investigations of breaches of Netplate’s internal policies, laws and regulations, enforce appropriate sanctions and pursue legal actions, if necessary.

  • 5. Website Visitor Under the Age of 18

    We are especially committed to protecting the privacy of children who visit our Sites or use our Services. This Children’s Privacy Notice is designed to answer your questions regarding our practices with respect to Personal Data we collect through our Services from children under the age of eighteen (18) (subject always to applicable law).

    What Personal Information Does Netplate’s Collect?

    In the event that the Child is allowed to access information through the online Services, rest assured that we collect only limited Personal Data from the Child e.g. email addresses, postal address, contact number upon the consent provided by a parent or guardian in accordance with this Privacy Policy.

    We will not collect more detailed information from a Child, without the consent of a parent or guardian. If parent or guardian consent is required we will collect the email address of the parent or guardian so we can provide notice of our information practices and/or seek the parent’s or guardian’s consent. Netplates Corporation will not

    condition a Child's participation in any child-appropriate online activity on the Child's disclosure of more Personal Data than is reasonably necessary to participate in that activity.

    How Does Netplate’s Use the Personal Data It Collects?

    We use email addresses submitted by a Child in order to respond to the Child’s request or to notify the Child if he or she has won or lost a contest or promotion they entered or participated in. We use the email address of a parent or guardian, in order to provide the parent notice of our information practices or to seek the parent’s or guardian’s consent.

    Personal Data collected from the Child is used solely by Netplates Corporation and its service providers.

    How Does Netplate’s Share Personal Information?

    We may share the Child's Personal Data with third parties to the extent reasonably necessary to protect the security or integrity of our Services, take precautions against liability, or respond to judicial process or requests from other governmental authorities; or when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity.

    We may also share Personal Data collected from the Child with vendors that perform services for Netplates Corporation. These services may include hosting our online Services, providing technical, marketing, advertising fulfilment or other services to the Netplate's system. Such vendors are obligated to protect the confidentiality of the Personal Data that we share with them.

    Requests from Parents / Guardians Regarding Our Children’s Privacy Practices

    Parents / Guardians may review the Personal Data we have collected from their Child that has not been deleted, and can request that the Personal Data be deleted from our records if it has not been already. Parents / Guardians also may refuse to permit further collection or use of their Child’s Personal Data, when the parent / guardian has previously provided consent. To do so, please contact us through the Contact information provided below.

    Who Should I Contact with Questions?

    We urge parents / guardians to regularly monitor and supervise their Child’s on-line activities. If you have any questions about our Children’s Privacy Notice, please contact us through the Contact information provided below.

    6. Third-Party Use of Cookies and Other Tracking Technologies

    Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies (alone or in conjunction with web beacons or other tracking technologies) to collect information about you when you use our Website. The information they collect may be associated with your Personal Data or they may collect information, including Personal Data, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

    We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

    7. Accessing and Correcting Your Personal Data

    You are entitled to certain rights in relation to the Personal Data collected from you, including the right to access and correct your Personal Data being processed, object to the processing, and to lodge a complaint before the National Privacy Commission in case of violation of your rights as data subject.

    You may send us an e-mail at to request access to, correct and/or delete any Personal Data that you have provided to us. Please be advised, however, that We cannot delete your Personal Data without restricting or removing our ability to effectively address your Concerns. We may not accommodate a request to correct and/or delete Personal Data if We believe the same would violate any law or legal requirement or cause the Personal Data to be incorrect.

    8. Security of Personal Data and Collected Data

    We have implemented technical, organizational, and physical measures designed to protect the confidentiality, integrity, and availability of your Personal Data and Collected Data and secure such Data from destruction, unauthorized access, alteration, disclosure, fraudulent misuse and/or any other unlawful processing, as well as other natural and human dangers.

    9. Contact Information

    Should you have any questions and/or concerns regarding this Statement, our use of your Personal Data and the Collected Data, or your rights in relation thereto under the Data Privacy Act of 2012, please do not hesitate to contact our Data Protection Officer (DPO) at the following: (028) 920-2710 / (028) 920-2554 or The office of the DPO is located at Ground Floor, Kalayaan Center, V. Luna Avenue corner Kalayaan Avenue, Quezon City.

    Hotline: 8920 2710 / 8920 2554 GLOBE: 0917 700 4969 / SMART: 0908 811 2052